We offer a click and collect service on our products, available from both our stores and our distribution centre. To access this, continue to the checkout and select the click and collect option. After this, we will give you the earliest available collection date that we can offer based on your chosen collection site.
Once the order is placed, a member of our team will contact you about your collection to confirm your details.
To find information on store location and contact information, click here.
How can we help?
We are happy to offer a free recycling system available to all customers with old electrical items.
You may drop off your old, unwanted electrical equipment free of charge to any of our retail outlets or our distribution centre at 14 Parsons Road, Manor Trading Estate, Benfleet, Essex. SS7 4PY. Alternatively, when we are delivering your new appliance, we can collect your old appliance for a collection fee depending on the appliance we are collecting. Please see our Appliance Installation page for pricing information. This removal service can only be offered alongside the purchase and delivery of a new appliance.
Why recycle?
Unwanted electrical equipment is the UK's fastest-growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfills where hazardous substances will leak out and cause soil and water contamination – harming wildlife and human health.
What is WEEE?
Electrical and electronic equipment (EEE) is regulated to reduce the amount of waste electrical and electronic equipment (WEEE) incinerated or sent to landfill sites. WEEE regulation provides a system in which customers can recycle their old appliances free of charge.
To remind you that old electrical equipment can be recycled, it is marked with a crossed-out wheeled bin symbol. This signifies that the product should not be thrown in your bin and should be recycled safely.
If you require more information, do not hesitate to contact us further at 01268 638055
Our standard delivery service is available from 9 am to 5 pm through Monday to Saturday on all orders placed directly through us. For those customers with specific requests, we offer a bookable morning and afternoon slot at an added charge of £30 however we are unable to provide specific time slots. Alongside this, we do have the possibility of next-day delivery however this is available on a case-by-case basis and is not a guaranteed service that we can offer. Over periods of high demand such as the seasonal period, deliveries may take longer or operate at different hours.
All deliveries of large items are carried out by our in-house, two-man delivery team who are happy to deliver the product directly into your room of choice for no added cost. However, additional charges may be applied relating to issues with accessibility such as, but not limited to, excessive stair access or width restrictions.
If you require further assistance with your delivery, including installation and removal, please see our page giving information on these services here. Please note that these services do come at an additional fee.
Before your Delivery Arrives
If you need to contact us about arranging, rearranging or cancelling a delivery with us, please contact us at 01268 638055. We also may need to contact you on behalf of your order. For example, if you have purchased a large item such as an American fridge freezer, we may need you to sign a size confirmation form to allow our delivery to go ahead.
Our delivery team are able to give you a notice before your delivery gets to you on the day, offering up to 60 minutes of notice to give you the freedom to work around your delivery. However, we do not suggest booking fitters or external services around our delivery due to the fact that, occasionally, we may have to cancel a delivery due to unforeseen circumstances such as supplier delays or vehicle breakdowns.
After your Delivery Arrives
Upon the arrival of your delivery, we will require a signature in order to confirm the completion of the delivery. During the completion of the delivery, we don't allow customers to assist in the unloading or moving of their items as it will be completed by the delivery team on site. We recommend customers inspect their items within 48 hours as, once this period has passed, we will no longer be liable for any damages found.
Should delivery be incomplete, we may charge an extra fee. This applies to reasons including refusal of delivery or incorrect delivery addresses. To avoid this, ensure your delivery details are correct and that you are available to collect your items on the date chosen.
Please note our delivery service may not reach your area if you are located far from our stores. To check on the availability of delivery to your address, please contact us at 01268 638055
If you would prefer to collect your order yourself, these arrangements can be made, further information on which can be found here.
For more information on the post-delivery process, including details on product installation and our in-house servicing team, click here.
To contact us about the availability of a price match, you may use the webchat function, email us at customercontact@stellisonltd.co.uk or call us on 01268 638055 where a member of staff will be happy to help you with your enquiry.
We also are happy to participate in the Euronics price match guarantee available on our wide range of Euronics-supplied appliances. For more information, click here.
Please note, we reserve the right to decline the availability of a price match. We are only able to offer price matches on web prices and cannot match against online offers or sales.
Our installations are carried out by fully-qualified engineers who have received training to ensure the successful installation of your new purchase. With this service, we are able to disconnect and remove your old appliance from your home as well as removing the packaging of your new appliance. For all costs please see the table below:
| Appliance Type | Installation | Remove Old Appliance | Disconnect Old Appliance | Remove Packaging of New Appliance |
Freestanding Washing Machine | £30.00 | £25.00 | £10.00 | £5.00 |
Built In Washing Machine | £115.00 | £25.00 | £10.00 | £5.00 |
Freestanding Washer Dryer | £30.00 | £25.00 | £10.00 | £5.00 |
Built In Washer Dryer | £115.00 | £25.00 | £10.00 | £5.00 |
Freestanding Dishwasher | £30.00 | £25.00 | £10.00 | £5.00 |
Built In Dishwasher | £115.00 | £25.00 | £10.00 | £5.00 |
Freestanding Tumble Dryer | £30.00 | £25.00 | £10.00 | £5.00 |
Built In Tumble Dryer | £115.00 | £25.00 | £10.00 | £5.00 |
Built In Electric Hob | £115.00 | £25.00 | £10.00 | £5.00 |
Built In Electric Oven | £115.00 | £25.00 | £10.00 | £5.00 |
Built In Gas Hob | £120.00 | £25.00 | £10.00 | £5.00 |
Built In Gas Oven | £125.00 | £25.00 | £10.00 | £5.00 |
Freestanding Electric Cooker | £100.00 | £25.00 | £10.00 | £5.00 |
Freestanding Gas Cooker | £120.00 | £25.00 | £10.00 | £5.00 |
Freestanding Dual Fuel Cooker | £125.00 | £25.00 | £10.00 | £5.00 |
Freestanding Electric Range Cooker | £100.00 | £30.00 | £10.00 | £5.00 |
Freestanding Gas Range Cooker | £120.00 | £30.00 | £10.00 | £5.00 |
Freestanding Dual Fuel Range Cooker | £125.00 | £30.00 | £10.00 | £5.00 |
Freestanding Fridge | £45.00 | £25.00 | £10.00 | £5.00 |
Freestanding Freezer | £45.00 | £25.00 | £10.00 | £5.00 |
Freestanding Fridge Freezer | £45.00 | £25.00 | £10.00 | £5.00 |
Built In Fridge | £115.00 | £25.00 | £10.00 | £5.00 |
Built In Freezer | £115.00 | £25.00 | £10.00 | £5.00 |
Built In Fridge Freezer | £115.00 | £25.00 | £10.00 | £5.00 |
American Fridge Freezer | £70.00 | £30.00 | £10.00 | £5.00 |
