Customer Service

How can we help?

You can call us Monday to Saturday on 01268 638055 or any one of our stores during their opening times.


Price policy


Appliance and TV Servicing


Return and Exchange process

Stellisons guarantee to be the cheapest store in Essex, Suffolk & Kent on every item we sell. We will beat any other retailer throughout the county providing the item in question is a current model and in stock at both shops.

Appliance Force can repair many electrical items, even if you didn't buy them from us.

For more information please see our service page here

You always have the option of an exchange or refund if a fault occurs within 21 days of delivery. If a fault occurs within the guarantee period, we will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault.

If your product is over 21 days old and develops a fault, if the item is still within manufacturer’s warranty, please contact your local store or our service department direct on: 01268 756 276.


Manufacturers will not cover faults caused by accidents, neglect, misuse or normal wear and tear.


For our FULL Return and Exchange policy please see our Terms and Conditions


Delivery and Order information


Our Stores

Our delivery area is Essex , Kent and Suffolk. If you live outside this area and wish to purchase something please call or email us and we will see if we can accomodate you.

Whether you've selected installation or delivery only , your delivery will be made by our two man delivery team into the room of your choice.

We offer installation , delivery, unpacking and recycling of your old appliance and packaging.

Our all day delivery is free every day including Saturdays! We make a small charge for a dedicated timeslot.

If you have any questions about your delivery then please email us or call us on 01268 638055


Need to change your delivery date? Simply give us a call on 01268 638055 before 4pm the day before your delivery is due and we will be happy to change it. If you call us after this we reserve the right to make a small charge to rearrange your delivery.

Have a question about your order? Simply give us a call on 01268 638055.

Each of our 9 electrical appliance, kitchen and bedroom stores based in Essex, Suffolk and Kent offers a complete range of electrical goods across a multitude of brands, including AEG, Bosch, Dyson, Gorenje, Miele, NEFF, Panasonic, Samsung, Sony, Smeg, Siemens, Whirlpool and Zanussi to name but a few.

Our friendly and personable staff offer a wealth of knowledge and experience giving advice on any of our electrical or kitchen products, as well as providing the best prices available; with a great price matching service and Free Local Delivery.

To find your closest store, view contact details and openning hours, please click here